Privacy Policy
This policy explains how WDT Professional Cleaning Services ("we", "us", "our") collects, uses and protects your personal information when you contact us or request a quote. We are committed to handling your data lawfully and transparently under UK GDPR and the Data Protection Act 2018.
What we collect
When you submit a quote request, message us or call, we may collect: your name, phone number, email address, property or site address and postcode, the services you're interested in, and any details you include in your message. If you arrive from an advert or referral link, we also record the source of your enquiry.
How we use it
- To respond to your enquiry and provide a quote.
- To arrange, deliver and follow up on your cleaning.
- To keep records of bookings and communication.
- To improve our service and, where you've agreed, send occasional offers.
Our lawful bases are your consent, and our legitimate interest in responding to and fulfilling enquiries.
Sharing
We do not sell your data. We only share it with trusted providers that help us run the business — for example our website form provider and, if you came via a paid advert, advertising platforms for conversion measurement. Any advertising identifiers are handled securely and, where applicable, hashed on your device before transmission.
Cookies & tracking
Our site may use cookies and similar technology to measure advertising performance and understand how visitors use the site. You can control cookies through your browser settings.
Retention
We keep enquiry and booking information only for as long as needed to provide our service and meet legal or accounting obligations, after which it is securely deleted.
Your rights
You have the right to access, correct or delete your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Contact
WDT Professional Cleaning Services
Email: Info@whodidthatcleaning.co.uk
Phone: 0121 517 2771